How can we help?
Search our knowledge base or browse by category below.
search
rocket_launch
Getting Started
Account setup, navigation, and first steps
assignmentCare Planning
Care plans, daily notes, assessments, goals
calendar_monthRostering & Staff
Scheduling, shift swaps, leave, time tracking
verifiedCompliance & Audits
Ngā Paerewa, policies, incidents, reporting
medicationMedication Management
eMar, administration, reconciliation, charts
settingsAccount & Billing
Users, permissions, subscriptions, invoices
Popular articles
description
Setting up a new resident profile
Getting Started • 3 min read
description
Running your first compliance report
Compliance & Audits • 5 min read
description
Completing a medication round with eMar
Medication Management • 4 min read
description
Creating and publishing a policy
Compliance & Audits • 6 min read
description
Inviting families to the portal
Getting Started • 3 min read
Still need help?
Our New Zealand-based team is here during business hours.
mail
Email
support@icarenz.com
Response within 30 min
call
Phone
0800 123 456
Mon–Fri, 8 AM – 5 PM NZST
chat
Live chat
Start in-app chat
Available business hours